

If the issue persists user may need to fully close and restart their browser and Clear Cache again. Note : If customer is unable to close all browser tabs, skip this step and perform all other steps. Take the following steps to delete the cache in Microsoft Internet Explorer ® 9, 10 and 11: Click the Delete Cookies button on the page.

Note: this will also clear your password to Webdadi.Note: Most LexisNexis ® cookies can be deleted from the Display Cookies page located at. Please make sure that all boxes are ticked but untick the first one: Preserve Favourites websites data this will clear the cache and cookies.


You will also need to uncheck all the other boxes, including Preserve Favorites website data. Then, select Safety and Delete Browsing History.Once your browser is open, click the cog at the top right to open the settings menu.Then close and reopen Internet Explorer Note: Internet Explorer 8 has a "feature" which retains some cookies even after you clear your cache if you do not UNCHECK the "Preserve Favorites Website Data." Internet Explorer 9 This will delete everything except cookies. Click to check the box next to the Empty Temporary Internet Files folder when browser is closed option (in the section labeled Security).If you want the browser to automatically clear the cache whenever you close it, click the Advanced tab.Click the Delete button near the bottom of the window to delete your temporary files (i.e.Once your browser is open, click the Tools menu.Then close and reopen Internet Explorer Internet Explorer 8.Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.Under the Temporary Internet Files heading, click Delete files.Click the Delete Browsing History link at the top.Open Internet Explorer 7 and click the Tools menu.
